Account & Data

Delete your Stocker account

You can request permanent deletion of your account and associated data at any time. This page explains exactly what gets deleted, what is retained, and how to submit your request.

Data deleted within 30 days Applies to Stocker app & website
⚠️

This action is permanent and cannot be undone

Once your deletion request is confirmed and processed, your account, profile, and most associated business data will be permanently removed. We strongly recommend exporting your data from the app before submitting a request.

1

How to request account deletion

You have two ways to submit a deletion request — choose whichever is easiest for you:

Method A — From inside the app (recommended)

1

Open the Stocker app

Make sure you are signed in to the account you want to delete.

2

Go to Settings

Tap the settings icon in the top right corner.

3

Navigate to "Security & Privacy"

Scroll to the bottom of Settings and locate the Security & Privacy section.

4

Tap "Delete Account"

Confirm your password when prompted, then tap Confirm Deletion. You will receive an email confirmation within a few minutes.

Method B — By email (if you can't access the app)

Send a deletion request from the email address linked to your Stocker account. Use the template below:

We will verify your identity and respond within 5 business days to confirm your request.

2

What data is deleted vs. retained

Here is a complete breakdown of every data type, what happens to it, and why:

Data type Action Retention period Reason
Account profile
Name, email, phone, password		 🗑 Deleted Within 30 days No longer needed
Inventory records
Products, stock levels, categories		 🗑 Deleted Within 30 days No longer needed
Customer records
Customer profiles, contact info		 🗑 Deleted Within 30 days No longer needed
Sales & payment records
Individual sale logs, payment entries		 🗑 Deleted Within 30 days No longer needed
Subscription history
Plan purchases, billing cycles, receipts		 ⏳ Retained 7 years Legal & tax compliance obligation
Subscription data
Plan type, renewal dates, feature access		 ⏳ Retained 7 years Legal & tax compliance obligation
Anonymised analytics
Aggregated usage statistics		 ✓ Anonymised Indefinite Cannot be linked back to you
Support tickets
Past conversations with our team		 ⏳ Retained 2 years Dispute resolution & fraud prevention

Retained data is stored securely, access-controlled, and used only for the stated legal or compliance purpose. It is not used for marketing or shared with third parties.

3

What happens after you request deletion

📩
Immediately

Request received & confirmation sent

You'll get an email confirming we received your request. Your account access is suspended immediately.

🔍
Within 5 business days

Identity verification

For email requests, we verify you own the account before proceeding. In-app requests are verified automatically.

⏳
Within 14 days

Data deletion begins

Your profile, inventory, customers, and sales data are removed from our primary systems and backups queued for purge.

✅
Within 30 days

Deletion complete

All deletable data is fully purged from all systems including backups. You'll receive a final confirmation email.